The Digital Skinny

We’re growing!

We are in search of an experienced account manager to join our fast-paced account management team.

ACCOUNT MANAGER Key responsibilities include but not limited to:

• Order processing – Handle manual job tickets from start to finish, following automated Production workflows.
• Customer Service – Direct support to clients and various departments throughout the Production process.
• Billing – Assist Accounting with various manual and automated billing workflows. Main point of contact with clients for COD orders.
• QC – Assist Production with QC on print orders.
• Creative – Work with Creative department on orders requiring design work, website updates, pURLs, etc.
• Production Meetings – Participate in daily Production meetings.
• Estimating – Assist Estimator and Sales with client estimate requests.

Necessary Skills:

• Successful customer and/or client services experience required; must regard clients as number one company asset and manage them accordingly. A background in printing is a plus but not required.
• Excellent organizational skills; must be able to manage multiple projects simultaneously and adjust accordingly with competing priorities.
• Comfortable with team environment via regular interaction with cross-functional teams in a fast-paced dynamic environment.
• Excellent verbal and written communication skills.
• Highly self-motivated contributor who works well as an individual and within a team environment.
• Proficiency in Microsoft Excel is required. Experience with Google Apps (Mail/Docs) and Printsmith is desired but not required.

Please send resume and cover letter to: heather.jeffery@randrimages.com.

Local candidates only, no relocation (Phoenix, Arizona Area).